FNPF enhances app to facilitate provision of services to members

Enhanced for members’ convenience Fiji National Provident Fund’s mobile application – the myFNPF App, now allows members to grow their balance or help others save for retirement, anytime and anywhere.

The myFNPF App’s new features allow members to make additional contributions for themselves or others, pay for voluntary contributions, register voluntary members, and even submit funeral withdrawal applications.

Members can now make payments on the app through M-PAiSA or through BSP’s Easy, Visa Debit, and Credit cards, as well as other banks’ Visa Debit cards.

“The new developments are on par with our ongoing transition to digitize our services for our members’ benefit. These new features take retirement savings to a new level – enabling our members to grow their savings or help their loved ones boost their retirement savings,” said FNPF Chief Executive Officer Viliame Vodonaivalu.

“We continue to activate withdrawal application submissions through the myFNPF App, with the latest being funeral withdrawals, which is one of the most accessed withdrawal grounds. Members can now submit applications as well as the Advice of Death through the App.

“The feedback that our members give us about our services is valuable because it allows us to seek ways to improve, keeping convenience and security at the core. Contribution payments are captured in ‘real-time’ so payments will be reflected in members’ accounts as soon as the transaction is completed. We acknowledge BSP and Vodafone for partnering with us and allowing us access to their payment gateway for the benefit of our members.

“The enhancements also allow members to register new voluntary members, however, it is important that the required information is ready, prior to submitting an application on the myFNPF App.

There are no charges or fees for contribution payments done through BSP’s easy card and visa debit card, however, a 2.5% transaction charge is incurred for payments via BSP credit card and other banks’ visa cards. The new features went live at the end of June 2022.

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